Return Policy and Information

General Return Policy

Return Policy

Black Patch Performance considers returns within 30 days from the purchase date in unused and uninstalled condition. Items that we have authorized to be returned must be received back at the original warehouse in original condition with all parts, pieces, and hardware within 7 days of the original delivery date. We reserve the right to refuse returns that do not meet our standards, including returns of items that are not authorized, not in original packaging, not in their original condition, or are missing any parts, pieces, hardware, etc.

Returns must be initiated through contacting us directly to submit a “Return Request”. Please email us your order number, contact information, reason for the return to start the process, proof of notation of the issue with the carrier and pictures of any issues.

Black Patch Performance reserves the right to refuse any returned packages or items that are sent without authorization, not in original packaging, not in their original condition, or are missing any  parts, pieces, hardware, etc . We also reserve the right to inspect all returns before issuing a credit. Refunds may not be processed if a product is damaged, altered or modified.

Accepted returns will be processed within ten (10) business days of receipt of the part at the original warehouse (not including weekends, holidays, and the day the package is delivered). All refunds will be issued in the form of store credit applied redeemable at BlackPatchPerformance.com, unless otherwise sent to the original payment method. Store credit is not redeemable for cash.

Customers are responsible for all return shipping charges unless they receive an incorrect item (we shipped the wrong product) or defective item.

We are not responsible for items that were lost or damaged in transit back to the warehouse. Proof of delivery to the originating warehouse is required for refund to be released. The customer agrees to bear all shipping and insurance charges, all risk of loss, restocking fees during return shipment.

Please inspect all orders as soon as you receive them, hang onto all the original packaging, take photos of any issues or damage, and contact us within 24 hours of delivery.

We will not accept return requests or returns of used, mounted, or installed items. We will also not accept a return of an item that is damaged or defective. 

A replacement part cannot be sent out until the original part is received back in good condition at the original warehouse.

If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back installed, mounted, with damaged or missing packaging will be refused and returned to you at your expense or deducted from your refund. There are certain items that cannot be considered for a return. For a list of those products, please see "Items Not Eligible for Return" below.

When the decision to make the return is solely the choice of the customer, all shipping fees, handling fees, restocking fees, and card fees will not be refunded.

The restocking fee is typically around 10-25% but some products can carry a higher restocking fee once processing has begun.

Black Patch Performance will not be responsible for or cover installation costs, time, or delays under any circumstances.

Black Patch Performance retains the right to refuse business or customer service to any individual who displays discourteous behavior or is uncooperative at any stage of the process, including initial inquiries, order placement, and post-purchase communication. This policy extends to denying returns, exchanges, refunds, or discounts if a customer's conduct falls below acceptable standards. Our commitment is to provide a respectful and efficient customer experience, and we expect mutual professionalism and courtesy throughout all interactions.

Black Patch Performance reserves the right to change or amend the return policy and procedures at any time without notification.

General Return Procedure

Return Procedure

Step 1: Initiate a Return Request

Within 30 days of your purchase date, contact Black Patch Performance via email to submit a "Return Request".

In your email, include:

• Order number

• Contact information (name, phone number, email)

• Reason for the return

• Proof of any issues (photos if damaged, etc.)

• Proof of notation of the issue with the carrier

Step 2: Repackage the Item

Standard Items:

• Carefully place the item back in its original packaging, this includes the box, internal packing materials, and any inserts. 

• Ensure all parts, pieces, and hardware are included.

• Securely close the box with packing tape.

Oversized/Freight Items:

• Carefully repack the item in its original packaging, including all parts, pieces, and hardware. 

• Securely strap the item to the pallet, pallets are required for carrier pickup (no exceptions).

Step 3: Print the Return Label and BOL (if applicable)

• Defective Items: We will provide you with a pre-paid return shipping label via email and/or a BOL(if the item ships freight)

• All other returns: You are responsible for obtaining a return shipping label, covering the return shipping cost, and working with the carrier to have the item picked up.

Step 4: Ship the Return

• Clearly mark the return package with the provided RMA number/label and the return label (if applicable).

• You are responsible for working with the carrier to have the item(s) picked up.

• The carrier will only attempt to pick the item up once.

Step 5: Track Your Return

• Keep your return receipt with tracking information for your records. This allows you to easily monitor the return shipment's progress.

• Provide us with the tracking/PRO number. This allows us to track the item's delivery back to the warehouse. If we are not provided the tracking/PRO number, then the next step of the process will be delayed.

Important Information:

Return Timeframe:

Returns must be initiated within 30 days of purchase, sent out within 7 days of return set up date, and received at the warehouse within 14 days of return set up date.

For damaged items, notify us within 72 hours of delivery and provide proof of damage, such as photos and notation of the damage with the carrier. Compliance with these guidelines is mandatory for return acceptance; delays or non-compliance will result in denied returns.

Condition of Returned Items:

Items must be returned in original condition with all parts, pieces, and hardware. Used, mounted, installed, or damaged items will not be accepted.Return Shipping Costs:Customers are responsible for return shipping costs unless the item is defective.

Refunds:

Refunds are issued in the form of store credit (unless otherwise specified) within 10 business days of receiving the returned item.

Restocking Fees:

A restocking fee of 10-25% will apply (see policy for details).Return Shipping Requirements:Incomplete returns will not be processed. This means your item MUST be returned in its original packaging and include ALL original parts and components. Failure to do so will result in a rejected return and the item being shipped back to you at your expense.

All items being returned by freight shipping MUST be securely strapped to a suitable pallet before pickup by the carrier. It is the customer's sole responsibility to secure a suitable pallet for all items designated for freight shipping. Failure to properly palletize your item will result in a refused pickup and potential rescheduling fees at your expense. There are NO exceptions to this.

***For further questions regarding the return process, please use the “Contact Us” page to reach us directly.

Order Changes & Cancellations

If you need to change or cancel an order, you will need to inform Black Patch Performance immediately, as we ship orders out quickly! 

Cancellation requests that are accepted, are subject to fees.

Please note that if your cancellation request is accepted (with fees or without fees), it may take at least 24 hours for Black Patch Performance to process your refund in the form of store credit. Changes or cancellations to your order are not possible once it has reached any of these stages: entered our fulfillment system, prepared for shipment, loaded onto the delivery truck, is already out for delivery, or delivered. If your order cannot be stopped and you still wish to return your purchase, you will be responsible for standard return shipping costs in both directions, any restocking fees, and any credit card processing fees.

Double-check your order carefully at checkout, this helps avoid the need for changes later.  Cancellation or change requests received over weekends or holidays will be processed the next business day, which will delay our ability to stop the order before it ships. This would result in your cancellation request being denied. In such cases, our standard return policy would then apply.

Shipping addresses cannot be changed after it has been verified with you and has already been entered into our order fulfillment system. If you need to change the address on an order that has already been entered into our order fulfillment system or shipped then you will be responsible for all original shipping cost and additional shipping cost as well to change the address with the carrier. The fee to reroute the order while in transit is non-negotiable, nonrefundable and will be determined on a case by case by Black Patch Performance or the freight carrier. Some orders cannot be changed while in transit.

Discounts/Credit

Discounts are issued on a case-by-case basis in the form of store credit.

Promotions

Promotional offers cannot be combined with other offers and promo codes must be entered at time of checkout. Not valid on previous purchases and expire on the date and time advertised. Sale priced items are excluded from promotions.

Restocking Fees

A restocking fee of 10%-25% will be applied to canceled or returned orders. If your return request is accepted, you will receive store credit for the returned item, minus the restocking fee, card fee and all shipping costs (including return shipping) once the part(s) are checked back in at the original warehouse.  To be eligible for store credit, please return all original packaging, paperwork, and parts with the item in new and unused condition.

— EXAMPLE —

$2,000.00 (original item price)

$175 (original shipping fee)

$2175 (order total)

$500 (25% restocking fee)

$65 (3% card fee)

___________________________________________

$1435 (Total Refund Amount)

***Customer is also responsible for return shipping cost***

Some shipments may require a signature upon delivery to ensure items are received safely. If a customer is unable to arrange for a signature and your shipment is returned, the restocking fee policy shown above will apply. If you have questions or concerns about this, please reach out to us prior to placing your order.

***Product financed through any of our finance partners requires the return restocking fee, shipping costs and all non-refundable items to be paid before the return authorization can be completed.***

Submit Return Request

Returns must be initiated through emailing us directly to submit a “Return Request”. Please email us your order number, contact information, reason for the return to start the process, and proof of any issues.Return request must be initiated within 30 days from purchase date of the product you wish to return. Upon receiving approval for your return, you will then only have 7 days to get your item for return in transit with a shipping carrier. All returned items must be received back to the specified location provided by Black Patch performance within 14 days of approval to avoid rejection. Remember, returned items can only be accepted if they are in original condition, with all original packaging and  still contain all original parts and components. Items that are missing parts or damaged will result in deductions from your refund or will be sent back to you at your own expense. For damaged items specifically, you must notify us within 72 hours of delivery and provide all proof of damage, such as photos and notation of the damage with the carrier. Following these guidelines is mandatory for return acceptance, delays or non-compliance will result in denied returns.

We strictly do not process damage claims or return requests submitted via social media, text, or any other method other than by email. All claims must be formally initiated through the proper channels by contacting us directly via email.

For your return to be accepted and processed promptly, please ensure the following conditions are met:

• New and Unused: The item must be returned in its original new and unused condition with all original parts and components included with the item.

• Complete Packaging: All original packaging materials, including boxes, manuals, tags, and any accessories, must be included with the returned item. Please note the item must be packaged in its original packaging with all inserts. 

• Uninstalled: We cannot accept returns for items that have been installed or mounted.

• Return Shipping Responsibility: You are responsible for purchasing return shipping insurance for the full value of the item. This protects you in case of damage during return shipment due to insufficient packaging. We recommend using sturdy boxes and packing materials to ensure the item arrives safely. Any damage caused by inadequate packaging during return shipment will be your responsibility.

Freight Returns

For freight items, the same inspection rules apply at delivery. Inspect all orders as soon as you receive them, hang onto all the original packaging, note/write down any issues on freight documents, take photos of the issue and contact us within 24 hours of delivery. 

Freight returns are considered as long as: we were informed of the damage/issue within 72 hours of delivery, damage/issue was notated on the delivery documents with the freight carrier at the time of delivery, customer still has all original packaging, customer hasn’t installed the item, pictures were provided to us of the damaged packaging and pictures were provided to us of the part with the damage/issue. 

You (the customer) will be subject to all freight shipping costs and/or fees unless you are returning or exchanging an item that shipped freight for any of the “Acceptable Freight Return Exceptions” below:

Acceptable Freight Return Exceptions

• You placed an order and we sent you the wrong item.

• The product you received has a manufacturer's defect.

• The manufacturer sent you a product different from the one you ordered.

Items Not Eligible for Return

• Installed items

• Modified items 

• All wheel and tire packages 

• Mounted items

• Non-defective, used, or installed items.

• Discontinued Parts

• Final Sale Parts

• On Sale Parts

• Discounted Parts

• Wheels that have had tires mounted on them. This includes wheels that Black Patch Performance has mounted tires on. Both the wheels and tires are non-returnable.

• Tires that have been mounted onto wheels.

• Chips/Tuners .

• Painted parts, including items the customer has painted and pre-painted parts purchased through Black Patch Performance.

• Gift Cards and store credit are non-returnable and non-refundable.

• American Force wheels cannot be returned or exchanged

• Ranch Hand brand products cannot be returned or exchanged.

• Free Gifts are non-returnable and non-refundable.

• Shipping charges and flat rate shipping charges are non-refundable.

• Orders in Hawaii and Alaska are not returnable or exchangeable for any reason.

Exchange Policy and Information

Exchange Policy

Black Patch Performance is NOT responsible for fitment issues related to any product ordered. When your order is submitted you are verifying that you have ordered the correct item for your vehicle. Items may only be exchanged with the approval of Black Patch Performance. Items exchanged must be returned in the original packaging and in NEW condition. Buyer is responsible for return shipping on the item.  Items must be returned within 7 days of delivery. 

IF YOU HAVE INSTALLED OR ATTEMPTED TO INSTALL THE PRODUCT IT IS NOT RETURNABLE OR EXCHANGEABLE!!! You MUST insure that you received the correct item and made sure the item is in good shape BEFORE you attempt to install!

Exchange Approval & Eligibility

All exchanges are subject to prior approval from Black Patch Performance.

Products must be returned in the original packaging and in brand-new, unused condition. DO NOT throw away ANY of the packaging until after you have made sure that the item/product is not damaged, the part is correct, and you have all of the hardware. If you do not have the original packaging we can NOT return or exchange the item/product. We can also not provide missing hardware because the manufactures only stock the item/product as kits and an exchange would have to be done. If you do not have the original packaging the exchange can not be done.

Returns must be initiated within 7 days of delivery.

Items that have been installed or attempted to be installed are strictly ineligible for exchange

Mounted wheels or tires are non-returnable and non-exchangeable. Verify fitment before installation.

Exchange Process

Authorized item/product returns/exchanges by Black Patch Performance will only be returned/exchanged a maximum of one time. In the event a product is returned back to the warehouse for ANY reason, the customer will be responsible for the following (per each product):

• Printing off any necessary documentation and attaching it to the product as instructed

• Repackaging the item to the way it was originally. YOU MUST HAVE THE ORIGINAL PACKAGING

• The customer is responsible meeting and working with the carrier or returning the item to the carriers location for return shipping

• Providing any pictures or documentation that is required throughout the process

• Getting the item sent back within 7 days of the delivery to you

If any of the above conditions are not met then the exchange will be automatically denied and the customer will have to keep the item. Black Patch Performance holds the right to cancel any return or exchange for any reason

Each authorized return/exchange is permitted only once.

Non-Compliance Consequences

Failure to comply with these conditions will result in the immediate rejection of your exchange request, and the customer will retain the item. Black Patch Performance reserves the right to deny any exchange or return request at its sole discretion and employees discretion.

Frequently Asked Questions

Order and Cancellation FAQs

Q: What are my options for payment?

A: We accept financing through our financing partners and all major credit cards.

Q: Will I get confirmation that my order was received?

A: Yes, you will receive an automatic email confirmation the next moment after you place the order. If you did not receive the email please reach out to us.

Q: When will I receive my tracking information?

A: After you place your order we look over your order, review your verification details and if all is good then we process the order. When your item is scheduled for shipment we receive the tracking number from the carrier and send it to you. Usually, it takes 1-4 business days.

Q: Order Cancellations

A: Black Patch Performance reserves the right to cancel any order for any reason.

You can cancel the order as long as the part has not been pulled for shipping or is in transit. Orders that have been pulled for shipping or that have already left the warehouse can’t be canceled. Please note that all processed orders and canceled orders are subject to an automatic 3% card fee. This fee is non-refundable.

Q: Can I change or cancel my order after it’s been placed?

A: You need to inform us immediately as changes or cancellations might not be possible once the order has been processed for shipment. If the order has already been shipped, standard return policies and fees apply.

Q: What happens if I refuse delivery of a shipment?

A: If you refuse a shipment that is not damaged or incorrect, you are responsible for all original and return shipping costs, restocking fees, and card fees.

Miscellaneous FAQs

Q: Why are some of your prices lower than other competitors?

A: As a small business, we do not have large operation expenses like the big superstores do. We work hard to get our customers the best prices.

Q: What is the In-Stock Guarantee?

A: We guarantee that all items displayed as available on our website are in stock. If you place an order and the item turns out to be unavailable, we will provide a full refund and a complimentary gift card as compensation.

Q: How does the FREE Priority Processing work?

A: To expedite your order efficiently, we offer free priority processing. This service requires you to fill out and sign a form confirming the details of your order, ensuring everything is correct before shipment.

Q: What does FREE Shipping Protection include?

A: Our free shipping protection covers your order against shipping mishaps. You will need to sign a form agreeing to provide photographs and notify us of any delivery issues within 72 hours to qualify for this protection.

Q: What is covered under the 100% Risk-Free Guarantee?

A: Our 100% risk-free guarantee covers you for losses due to carrier mishaps, backorders, or stocking errors. Shop with confidence knowing that we aim to provide the best customer experience, especially when dealing with large and expensive automotive parts.

Q: How can I ensure the parts I order will fit my vehicle?

A: We offer a free courtesy fitment double-check to ensure compatibility. Please submit a photograph of your vehicle and all relevant information, and we will check the manufacturers fitment of the parts before shipping.

Q: What should I do if I receive a part that doesn't fit my vehicle despite the fitment check?

A: If you encounter a fitment issue after receiving a part that was confirmed during our double-check, please contact us immediately. We will review the situation and provide a suitable resolution.

Q: Fitment

A: All aftermarket parts are designed to fit on stock, non modified trucks. If your vehicle is modified, then fitment may vary. Please note fitment data on the product page of the parts you are ordering for special notes.

Q: How are warranty claims handled?

A: Warranty claims should be directed to the manufacturer as they handle these issues directly with the customer.

General Shipping FAQs

Q: Are there any shipping exclusions I should be aware of?

A: Yes, shipping is limited to the lower 48 states in the US, and products shipped directly from the manufacturer may face delays.

Q: What should I do if my shipment is missing?

A: Contact the carrier for an update first. If the issue persists, contact us for further investigation.

Q: What do I need to do when receiving a freight shipment?

A: It's your responsibility to schedule and accept delivery, meet the carrier to assist with unloading, and communicate any special instructions to anyone else receiving the shipment on your behalf. If you are unable to accept the package or schedule a delivery appointment, you are responsible for any storage fees and/or return fees.

Q: What is expedited freight shipping?

A: Expedited freight shipping is available for larger or bulkier items at an additional cost for faster shipping. The estimated shipping time frame is 3-7 business days, not including order processing times.

Q: What happens if my expedited shipment is delayed due to the carrier's fault?

A: If the delay is solely due to the carrier’s fault and you provide documented evidence, you may be eligible for a refund of the difference between expedited and standard shipping costs, assuming the item is received in satisfactory condition.

Q: How do I file a claim for a missing item?

A: If an item is missing from your delivery, notate this on the delivery documents and contact us immediately. Do not sign the freight documents without recording the missing items.

Q: What additional fees might I incur with my shipment?

A: Special requests like address corrections, liftgate services, or storage fees may incur additional costs and fees. If you miss a scheduled delivery appointment, redelivery fees or return shipping fees may apply.

Return Policy FAQs

Q: Are there any items that cannot be returned?

A: Yes, installed, modified, or used items, as well as wheel and tire packages, Ranch Hand Bumpers, American Force wheels and certain other specified items, are not eligible for return.

Q: How do I initiate a return?

A: Returns must be initiated by emailing us directly with your order number, contact information, reason for the return, and proof of any issues within 30 days of purchase.

Q: What are the conditions for returning an item?

A: We must accept your item return request before an item can get sent back to the warehouse. Items must be returned in original condition with all parts and packaging, and received back at the warehouse within 45 days from date purchase. Repackage the item in its original packaging, attach the return label provided for defective or incorrect items, and coordinate with the carrier for pickup. Freight items must be in original packaging and strapped to a pallet. Restocking fees of 10-25% will apply.  Track your return and provide us with the tracking number to avoid delays in processing your refund.

Q: Can I return a product if it’s defective or incorrect?

A: If you receive a defective or incorrect item, contact us immediately with any proof of the issue. For all other returns, you are responsible for return shipping costs.

Q: What if I find damage upon receiving my shipment?

A: Immediately inspect your item upon delivery. DO NOT INSTALL THE ITEM. If there is damage, notate it with the carrier and take a lot of pictures as evidence. Do not refuse delivery, as this may complicate the resolution process. Accept the shipment, note any damages or discrepancies on the delivery documents, and contact us immediately. Keeping the product and its original packaging allows us to determine the best course of action more efficiently.

Q: What should I do if I discover concealed damage after accepting delivery?

A: Report concealed damages by providing pictures of the damaged packaging and item. However, if the damage was visible and the package was accepted, your claim for this damage may be denied.

Q: What are the financial responsibilities if I refuse a delivery?

A: If you refuse a delivery of an undamaged and correct item, you are responsible for the original shipping costs, return shipping fees, storage fees, restocking fees, and any card transaction fees.

How can we help you?

Order/Shipping Issues

Finance/Lease-to-Own

Tracking/Delivery Info

Product Warranty

Return/Exchange

Something Else

Who are we?

Black Patch Performance is a family run American owned business. Our hands are dirty because we share the same passion as our customers, tricking out our rides with the coolest wheels, tires, bumpers, lift kits, and other accessories! Even though it can be a love/hate relationship, our trucks are a reflection of us and we pride ourselves on our rides.

Small Business

Family Owned

American Values (We aren't snowflakes)

Ready to transform your truck?

Get In Touch

We are here to help!

Online Service Hours

Mon-Fri, 10:30-5:30 EST

Sat & Sun, CLOSED

Store Address

510 West 28th Street

Buena Vista VA, 24416

In Store Hours

Store not open to public

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