Return Procedure

Step 1: Initiate a Return Request

Within 30 days of your purchase date, contact Black Patch Performance via email to submit a "Return Request".

In your email, include:

• Order number

• Contact information (name, phone number, email)

• Reason for the return

• Proof of any issues (photos if damaged, etc.)

• Proof of notation of the issue with the carrier

Step 2: Repackage the Item

Standard Items:

• Carefully place the item back in its original packaging, this includes the box, internal packing materials, and any inserts. 

• Ensure all parts, pieces, and hardware are included.

• Securely close the box with packing tape.

Oversized/Freight Items:

• Carefully repack the item in its original packaging, including all parts, pieces, and hardware. 

• Securely strap the item to the pallet, pallets are required for carrier pickup (no exceptions).

Step 3: Print the Return Label and BOL (if applicable)

• Defective Items: We will provide you with a pre-paid return shipping label via email and/or a BOL(if the item ships freight)

• All other returns: You are responsible for obtaining a return shipping label, covering the return shipping cost, and working with the carrier to have the item picked up.

Step 4: Ship the Return

• Clearly mark the return package with the provided RMA number/label and the return label (if applicable).

• You are responsible for working with the carrier to have the item(s) picked up.

• The carrier will only attempt to pick the item up once.

Step 5: Track Your Return

• Keep your return receipt with tracking information for your records. This allows you to easily monitor the return shipment's progress.

• Provide us with the tracking/PRO number. This allows us to track the item's delivery back to the warehouse. If we are not provided the tracking/PRO number, then the next step of the process will be delayed.

Important Information:

Return Timeframe:

Returns must be initiated within 30 days of purchase, sent out within 7 days of return set up date, and received at the warehouse within 14 days of return set up date.

For damaged items, notify us within 72 hours of delivery and provide proof of damage, such as photos and notation of the damage with the carrier. Compliance with these guidelines is mandatory for return acceptance; delays or non-compliance will result in denied returns.

Condition of Returned Items:

Items must be returned in original condition with all parts, pieces, and hardware. Used, mounted, installed, or damaged items will not be accepted.Return Shipping Costs:Customers are responsible for return shipping costs unless the item is defective.

Refunds:

Refunds are issued in the form of store credit (unless otherwise specified) within 10 business days of receiving the returned item.

Restocking Fees:

A restocking fee of 10-25% will apply (see policy for details).Return Shipping Requirements:Incomplete returns will not be processed. This means your item MUST be returned in its original packaging and include ALL original parts and components. Failure to do so will result in a rejected return and the item being shipped back to you at your expense.

All items being returned by freight shipping MUST be securely strapped to a suitable pallet before pickup by the carrier. It is the customer's sole responsibility to secure a suitable pallet for all items designated for freight shipping. Failure to properly palletize your item will result in a refused pickup and potential rescheduling fees at your expense. There are NO exceptions to this.

***For further questions regarding the return process, please use the “Contact Us” page to reach us directly.

If you need to change or cancel an order, you will need to inform Black Patch Performance immediately, as we ship orders out quickly! 

Cancellation requests that are accepted, are subject to fees.

Please note that if your cancellation request is accepted (with fees or without fees), it may take at least 24 hours for Black Patch Performance to process your refund in the form of store credit. Changes or cancellations to your order are not possible once it has reached any of these stages: entered our fulfillment system, prepared for shipment, loaded onto the delivery truck, is already out for delivery, or delivered. If your order cannot be stopped and you still wish to return your purchase, you will be responsible for standard return shipping costs in both directions, any restocking fees, and any credit card processing fees.

Double-check your order carefully at checkout, this helps avoid the need for changes later.  Cancellation or change requests received over weekends or holidays will be processed the next business day, which will delay our ability to stop the order before it ships. This would result in your cancellation request being denied. In such cases, our standard return policy would then apply.

Shipping addresses cannot be changed after it has been verified with you and has already been entered into our order fulfillment system. If you need to change the address on an order that has already been entered into our order fulfillment system or shipped then you will be responsible for all original shipping cost and additional shipping cost as well to change the address with the carrier. The fee to reroute the order while in transit is non-negotiable, nonrefundable and will be determined on a case by case by Black Patch Performance or the freight carrier. Some orders cannot be changed while in transit.

Discounts are issued on a case-by-case basis in the form of store credit.

Promotional offers cannot be combined with other offers and promo codes must be entered at time of checkout. Not valid on previous purchases and expire on the date and time advertised. Sale priced items are excluded from promotions.

A restocking fee of 10%-25% will be applied to canceled or returned orders. If your return request is accepted, you will receive store credit for the returned item, minus the restocking fee, card fee and all shipping costs (including return shipping) once the part(s) are checked back in at the original warehouse.  To be eligible for store credit, please return all original packaging, paperwork, and parts with the item in new and unused condition.

— EXAMPLE —

$2,000.00 (original item price)

$175 (original shipping fee)

$2175 (order total)

$500 (25% restocking fee)

$65 (3% card fee)

___________________________________________

$1435 (Total Refund Amount)

***Customer is also responsible for return shipping cost***

Some shipments may require a signature upon delivery to ensure items are received safely. If a customer is unable to arrange for a signature and your shipment is returned, the restocking fee policy shown above will apply. If you have questions or concerns about this, please reach out to us prior to placing your order.

***Product financed through any of our finance partners requires the return restocking fee, shipping costs and all non-refundable items to be paid before the return authorization can be completed.***

Returns must be initiated through emailing us directly to submit a “Return Request”. Please email us your order number, contact information, reason for the return to start the process, and proof of any issues.Return request must be initiated within 30 days from purchase date of the product you wish to return. Upon receiving approval for your return, you will then only have 7 days to get your item for return in transit with a shipping carrier. All returned items must be received back to the specified location provided by Black Patch performance within 14 days of approval to avoid rejection. Remember, returned items can only be accepted if they are in original condition, with all original packaging and  still contain all original parts and components. Items that are missing parts or damaged will result in deductions from your refund or will be sent back to you at your own expense. For damaged items specifically, you must notify us within 72 hours of delivery and provide all proof of damage, such as photos and notation of the damage with the carrier. Following these guidelines is mandatory for return acceptance, delays or non-compliance will result in denied returns.

We strictly do not process damage claims or return requests submitted via social media, text, or any other method other than by email. All claims must be formally initiated through the proper channels by contacting us directly via email.

For your return to be accepted and processed promptly, please ensure the following conditions are met:

• New and Unused: The item must be returned in its original new and unused condition with all original parts and components included with the item.

• Complete Packaging: All original packaging materials, including boxes, manuals, tags, and any accessories, must be included with the returned item. Please note the item must be packaged in its original packaging with all inserts. 

• Uninstalled: We cannot accept returns for items that have been installed or mounted.

• Return Shipping Responsibility: You are responsible for purchasing return shipping insurance for the full value of the item. This protects you in case of damage during return shipment due to insufficient packaging. We recommend using sturdy boxes and packing materials to ensure the item arrives safely. Any damage caused by inadequate packaging during return shipment will be your responsibility.

For freight items, the same inspection rules apply at delivery. Inspect all orders as soon as you receive them, hang onto all the original packaging, note/write down any issues on freight documents, take photos of the issue and contact us within 24 hours of delivery. 

Freight returns are considered as long as: we were informed of the damage/issue within 72 hours of delivery, damage/issue was notated on the delivery documents with the freight carrier at the time of delivery, customer still has all original packaging, customer hasn’t installed the item, pictures were provided to us of the damaged packaging and pictures were provided to us of the part with the damage/issue. 

You (the customer) will be subject to all freight shipping costs and/or fees unless you are returning or exchanging an item that shipped freight for any of the “Acceptable Freight Return Exceptions” below:

Acceptable Freight Return Exceptions

• You placed an order and we sent you the wrong item.

• The product you received has a manufacturer's defect.

• The manufacturer sent you a product different from the one you ordered.

• Installed items

• Modified items 

• All wheel and tire packages 

• Mounted items

• Non-defective, used, or installed items.

• Discontinued Parts

• Final Sale Parts

• On Sale Parts

• Discounted Parts

• Wheels that have had tires mounted on them. This includes wheels that Black Patch Performance has mounted tires on. Both the wheels and tires are non-returnable.

• Tires that have been mounted onto wheels.

• Chips/Tuners .

• Painted parts, including items the customer has painted and pre-painted parts purchased through Black Patch Performance.

• Gift Cards and store credit are non-returnable and non-refundable.

• American Force wheels cannot be returned or exchanged

• Ranch Hand brand products cannot be returned or exchanged.

• Free Gifts are non-returnable and non-refundable.

• Shipping charges and flat rate shipping charges are non-refundable.

• Orders in Hawaii and Alaska are not returnable or exchangeable for any reason.