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General Shipping FAQs
Q: Where is my tracking info?
A: Tracking information is sent over via email. Please give us at least 5 business days to upload it to the order. If you are unsure then check the order status page or check your email. If it has been longer than 5 business days then fill out the form to get more information
Q: I have not heard from the freight company for my delivery appointment?
A: Contact the carrier for an update first. If the shipment is at the local terminal to you then you can proceed with setting up a delivery appointment
Q: What do I do if my item came damaged?
A: Start by getting pictures of the damage. Make sure the damage has been noted with the carrier and get proof that has been done. Then fill out this form
Q: What do I do if my item is wrong?
A: Start by getting pictures of the item. Then fill out this form
Q: I haven't received my item
A: Tracking information is sent over via email. Please give us at least 5 business days to upload it to the order. If you are unsure then check the order status page or check your email. If it has been longer than 5 business days then fill out the form to get more information
If you do have tracking and the item is "stuck" or hasn't moved then reach out to the carrier first. If you need further assistance after talking with the carrier then fill out this form and we can help
Q: When will my item ship?
A: Once we confirm all the vehicle, order, and any other relevant information we finalize processing and get the shipping company to pick up the order items. If the order does not have tracking and it has been processed then please wait a few more days to see if the tracking gets uploaded. If the order does not show as processing then the hold up may be something on your end. After the order you will have to get us confirmation information. Any delay in getting us that information will delay the shipping and processing time.
Q: Can I change my address?
A: If an item has already shipped or processed then the answer is no, there are significant fees associated with changing an address mid shipment. If the item was just ordered then the answer is maybe. Reach out to us since this is handled on a case by case basis
Q: Can I pick up from the carrier terminal?
A: Most of the time the answer is no. If you need to then contact us and let us know, but keep in mind most requests for this are denied
More Shipping FAQs
Q: Are there any shipping exclusions I should be aware of?
A: Yes, shipping is limited to the lower 48 states in the US, and products shipped directly from the manufacturer may face delays.
Q: What should I do if my shipment is missing?
A: Contact the carrier for an update first. If the issue persists, contact us for further investigation.
Q: What do I need to do when receiving a freight shipment?
A: It's your responsibility to schedule and accept delivery, meet the carrier to assist with unloading, and communicate any special instructions to anyone else receiving the shipment on your behalf. If you are unable to accept the package or schedule a delivery appointment, you are responsible for any storage fees and/or return fees.
Q: What is expedited freight shipping?
A: Expedited freight shipping is available for larger or bulkier items at an additional cost for faster shipping. The estimated shipping time frame is 3-7 business days, not including order processing times.
Q: What happens if my expedited shipment is delayed due to the carrier's fault?
A: If the delay is solely due to the carrier’s fault and you provide documented evidence, you may be eligible for a refund of the difference between expedited and standard shipping costs, assuming the item is received in satisfactory condition.
Q: How do I file a claim for a missing item?
A: If an item is missing from your delivery, notate this on the delivery documents and contact us immediately. Do not sign the freight documents without recording the missing items.
Q: What additional fees might I incur with my shipment?
A: Special requests like address corrections, liftgate services, or storage fees may incur additional costs and fees. If you miss a scheduled delivery appointment, redelivery fees or return shipping fees may apply.
Return Policy and Information
General Return Policy
Return Policy
Black Patch Performance considers returns within 30 days from the purchase date in unused and uninstalled condition. Items that we have authorized to be returned must be received back at the original warehouse in original condition with all parts, pieces, and hardware within 7 days of the original delivery date. We reserve the right to refuse returns that do not meet our standards, including returns of items that are not authorized, not in original packaging, not in their original condition, or are missing any parts, pieces, hardware, etc.
Returns must be initiated through contacting us directly to submit a “Return Request”. Please email us your order number, contact information, reason for the return to start the process, proof of notation of the issue with the carrier and pictures of any issues.
Black Patch Performance reserves the right to refuse any returned packages or items that are sent without authorization, not in original packaging, not in their original condition, or are missing any parts, pieces, hardware, etc . We also reserve the right to inspect all returns before issuing a credit. Refunds may not be processed if a product is damaged, altered or modified.
Accepted returns will be processed within ten (10) business days of receipt of the part at the original warehouse (not including weekends, holidays, and the day the package is delivered). All refunds will be issued in the form of store credit applied redeemable at BlackPatchPerformance.com, unless otherwise sent to the original payment method. Store credit is not redeemable for cash.
Customers are responsible for all return shipping charges unless they receive an incorrect item (we shipped the wrong product) or defective item.
We are not responsible for items that were lost or damaged in transit back to the warehouse. Proof of delivery to the originating warehouse is required for refund to be released. The customer agrees to bear all shipping and insurance charges, all risk of loss, restocking fees during return shipment.
Please inspect all orders as soon as you receive them, hang onto all the original packaging, take photos of any issues or damage, and contact us within 24 hours of delivery.
We will not accept return requests or returns of used, mounted, or installed items. We will also not accept a return of an item that is damaged or defective.
A replacement part cannot be sent out until the original part is received back in good condition at the original warehouse.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back installed, mounted, with damaged or missing packaging will be refused and returned to you at your expense or deducted from your refund. There are certain items that cannot be considered for a return. For a list of those products, please see "Items Not Eligible for Return" below.
When the decision to make the return is solely the choice of the customer, all shipping fees, handling fees, restocking fees, and card fees will not be refunded.
The restocking fee is typically around 10-25% but some products can carry a higher restocking fee once processing has begun.
Black Patch Performance will not be responsible for or cover installation costs, time, or delays under any circumstances.
Black Patch Performance retains the right to refuse business or customer service to any individual who displays discourteous behavior or is uncooperative at any stage of the process, including initial inquiries, order placement, and post-purchase communication. This policy extends to denying returns, exchanges, refunds, or discounts if a customer's conduct falls below acceptable standards. Our commitment is to provide a respectful and efficient customer experience, and we expect mutual professionalism and courtesy throughout all interactions.
Black Patch Performance reserves the right to change or amend the return policy and procedures at any time without notification.
General Return Procedure
Return Procedure
Step 1: Initiate a Return Request
Within 30 days of your purchase date, contact Black Patch Performance via email to submit a "Return Request".
In your email, include:
• Order number
• Contact information (name, phone number, email)
• Reason for the return
• Proof of any issues (photos if damaged, etc.)
• Proof of notation of the issue with the carrier
Step 2: Repackage the Item
Standard Items:
• Carefully place the item back in its original packaging, this includes the box, internal packing materials, and any inserts.
• Ensure all parts, pieces, and hardware are included.
• Securely close the box with packing tape.
Oversized/Freight Items:
• Carefully repack the item in its original packaging, including all parts, pieces, and hardware.
• Securely strap the item to the pallet, pallets are required for carrier pickup (no exceptions).
Step 3: Print the Return Label and BOL (if applicable)
• Defective Items: We will provide you with a pre-paid return shipping label via email and/or a BOL(if the item ships freight)
• All other returns: You are responsible for obtaining a return shipping label, covering the return shipping cost, and working with the carrier to have the item picked up.
Step 4: Ship the Return
• Clearly mark the return package with the provided RMA number/label and the return label (if applicable).
• You are responsible for working with the carrier to have the item(s) picked up.
• The carrier will only attempt to pick the item up once.
Step 5: Track Your Return
• Keep your return receipt with tracking information for your records. This allows you to easily monitor the return shipment's progress.
• Provide us with the tracking/PRO number. This allows us to track the item's delivery back to the warehouse. If we are not provided the tracking/PRO number, then the next step of the process will be delayed.
Important Information:
Return Timeframe:
Returns must be initiated within 30 days of purchase, sent out within 7 days of return set up date, and received at the warehouse within 14 days of return set up date.
For damaged items, notify us within 72 hours of delivery and provide proof of damage, such as photos and notation of the damage with the carrier. Compliance with these guidelines is mandatory for return acceptance; delays or non-compliance will result in denied returns.
Condition of Returned Items:
Items must be returned in original condition with all parts, pieces, and hardware. Used, mounted, installed, or damaged items will not be accepted.Return Shipping Costs:Customers are responsible for return shipping costs unless the item is defective.
Refunds:
Refunds are issued in the form of store credit (unless otherwise specified) within 10 business days of receiving the returned item.
Restocking Fees:
A restocking fee of 10-25% will apply (see policy for details).Return Shipping Requirements:Incomplete returns will not be processed. This means your item MUST be returned in its original packaging and include ALL original parts and components. Failure to do so will result in a rejected return and the item being shipped back to you at your expense.
All items being returned by freight shipping MUST be securely strapped to a suitable pallet before pickup by the carrier. It is the customer's sole responsibility to secure a suitable pallet for all items designated for freight shipping. Failure to properly palletize your item will result in a refused pickup and potential rescheduling fees at your expense. There are NO exceptions to this.
***For further questions regarding the return process, please use the “Contact Us” page to reach us directly.
Order Changes & Cancellations
If you need to change or cancel an order, you will need to inform Black Patch Performance immediately, as we ship orders out quickly!
Cancellation requests that are accepted, are subject to fees.
Please note that if your cancellation request is accepted (with fees or without fees), it may take at least 24 hours for Black Patch Performance to process your refund in the form of store credit. Changes or cancellations to your order are not possible once it has reached any of these stages: entered our fulfillment system, prepared for shipment, loaded onto the delivery truck, is already out for delivery, or delivered. If your order cannot be stopped and you still wish to return your purchase, you will be responsible for standard return shipping costs in both directions, any restocking fees, and any credit card processing fees.
Double-check your order carefully at checkout, this helps avoid the need for changes later. Cancellation or change requests received over weekends or holidays will be processed the next business day, which will delay our ability to stop the order before it ships. This would result in your cancellation request being denied. In such cases, our standard return policy would then apply.
Shipping addresses cannot be changed after it has been verified with you and has already been entered into our order fulfillment system. If you need to change the address on an order that has already been entered into our order fulfillment system or shipped then you will be responsible for all original shipping cost and additional shipping cost as well to change the address with the carrier. The fee to reroute the order while in transit is non-negotiable, nonrefundable and will be determined on a case by case by Black Patch Performance or the freight carrier. Some orders cannot be changed while in transit.
Discounts/Credit
Discounts are issued on a case-by-case basis in the form of store credit.
Promotions
Promotional offers cannot be combined with other offers and promo codes must be entered at time of checkout. Not valid on previous purchases and expire on the date and time advertised. Sale priced items are excluded from promotions.
Restocking Fees
A restocking fee of 10%-25% will be applied to canceled or returned orders. If your return request is accepted, you will receive store credit for the returned item, minus the restocking fee, card fee and all shipping costs (including return shipping) once the part(s) are checked back in at the original warehouse. To be eligible for store credit, please return all original packaging, paperwork, and parts with the item in new and unused condition.
— EXAMPLE —
$2,000.00 (original item price)
$175 (original shipping fee)
$2175 (order total)
$500 (25% restocking fee)
$65 (3% card fee)
___________________________________________
$1435 (Total Refund Amount)
***Customer is also responsible for return shipping cost***
Some shipments may require a signature upon delivery to ensure items are received safely. If a customer is unable to arrange for a signature and your shipment is returned, the restocking fee policy shown above will apply. If you have questions or concerns about this, please reach out to us prior to placing your order.
***Product financed through any of our finance partners requires the return restocking fee, shipping costs and all non-refundable items to be paid before the return authorization can be completed.***
Submit Return Request
Returns must be initiated through emailing us directly to submit a “Return Request”. Please email us your order number, contact information, reason for the return to start the process, and proof of any issues.Return request must be initiated within 30 days from purchase date of the product you wish to return. Upon receiving approval for your return, you will then only have 7 days to get your item for return in transit with a shipping carrier. All returned items must be received back to the specified location provided by Black Patch performance within 14 days of approval to avoid rejection. Remember, returned items can only be accepted if they are in original condition, with all original packaging and still contain all original parts and components. Items that are missing parts or damaged will result in deductions from your refund or will be sent back to you at your own expense. For damaged items specifically, you must notify us within 72 hours of delivery and provide all proof of damage, such as photos and notation of the damage with the carrier. Following these guidelines is mandatory for return acceptance, delays or non-compliance will result in denied returns.
We strictly do not process damage claims or return requests submitted via social media, text, or any other method other than by email. All claims must be formally initiated through the proper channels by contacting us directly via email.
For your return to be accepted and processed promptly, please ensure the following conditions are met:
• New and Unused: The item must be returned in its original new and unused condition with all original parts and components included with the item.
• Complete Packaging: All original packaging materials, including boxes, manuals, tags, and any accessories, must be included with the returned item. Please note the item must be packaged in its original packaging with all inserts.
• Uninstalled: We cannot accept returns for items that have been installed or mounted.
• Return Shipping Responsibility: You are responsible for purchasing return shipping insurance for the full value of the item. This protects you in case of damage during return shipment due to insufficient packaging. We recommend using sturdy boxes and packing materials to ensure the item arrives safely. Any damage caused by inadequate packaging during return shipment will be your responsibility.
Freight Returns
For freight items, the same inspection rules apply at delivery. Inspect all orders as soon as you receive them, hang onto all the original packaging, note/write down any issues on freight documents, take photos of the issue and contact us within 24 hours of delivery.
Freight returns are considered as long as: we were informed of the damage/issue within 72 hours of delivery, damage/issue was notated on the delivery documents with the freight carrier at the time of delivery, customer still has all original packaging, customer hasn’t installed the item, pictures were provided to us of the damaged packaging and pictures were provided to us of the part with the damage/issue.
You (the customer) will be subject to all freight shipping costs and/or fees unless you are returning or exchanging an item that shipped freight for any of the “Acceptable Freight Return Exceptions” below:
Acceptable Freight Return Exceptions
• You placed an order and we sent you the wrong item.
• The product you received has a manufacturer's defect.
• The manufacturer sent you a product different from the one you ordered.
Items Not Eligible for Return
• Installed items
• Modified items
• All wheel and tire packages
• Mounted items
• Non-defective, used, or installed items.
• Discontinued Parts
• Final Sale Parts
• On Sale Parts
• Discounted Parts
• Wheels that have had tires mounted on them. This includes wheels that Black Patch Performance has mounted tires on. Both the wheels and tires are non-returnable.
• Tires that have been mounted onto wheels.
• Chips/Tuners .
• Painted parts, including items the customer has painted and pre-painted parts purchased through Black Patch Performance.
• Gift Cards and store credit are non-returnable and non-refundable.
• American Force wheels cannot be returned or exchanged
• Ranch Hand brand products cannot be returned or exchanged.
• Free Gifts are non-returnable and non-refundable.
• Shipping charges and flat rate shipping charges are non-refundable.
• Orders in Hawaii and Alaska are not returnable or exchangeable for any reason.
Warranty
Warranty Claims
The manufacturer of the item(s) is fully responsible for handling and processing all warranty claims directly. Black Patch Performance does not carry over any warranties nor provide any warranty on the parts we sell. Additionally, we do not assume responsibility for providing the manufacturer's contact information or details required for your personal warranty claim.
Exchange Policy and Information
Exchange Policy
Black Patch Performance is NOT responsible for fitment issues related to any product ordered. When your order is submitted you are verifying that you have ordered the correct item for your vehicle. Items may only be exchanged with the approval of Black Patch Performance. Items exchanged must be returned in the original packaging and in NEW condition. Buyer is responsible for return shipping on the item. Items must be returned within 7 days of delivery.
IF YOU HAVE INSTALLED OR ATTEMPTED TO INSTALL THE PRODUCT IT IS NOT RETURNABLE OR EXCHANGEABLE!!! You MUST insure that you received the correct item and made sure the item is in good shape BEFORE you attempt to install!
Exchange Approval & Eligibility
All exchanges are subject to prior approval from Black Patch Performance.
Products must be returned in the original packaging and in brand-new, unused condition. DO NOT throw away ANY of the packaging until after you have made sure that the item/product is not damaged, the part is correct, and you have all of the hardware. If you do not have the original packaging we can NOT return or exchange the item/product. We can also not provide missing hardware because the manufactures only stock the item/product as kits and an exchange would have to be done. If you do not have the original packaging the exchange can not be done.
Returns must be initiated within 7 days of delivery.
Items that have been installed or attempted to be installed are strictly ineligible for exchange
Mounted wheels or tires are non-returnable and non-exchangeable. Verify fitment before installation.
Exchange Process
Authorized item/product returns/exchanges by Black Patch Performance will only be returned/exchanged a maximum of one time. In the event a product is returned back to the warehouse for ANY reason, the customer will be responsible for the following (per each product):
• Printing off any necessary documentation and attaching it to the product as instructed
• Repackaging the item to the way it was originally. YOU MUST HAVE THE ORIGINAL PACKAGING
• The customer is responsible meeting and working with the carrier or returning the item to the carriers location for return shipping
• Providing any pictures or documentation that is required throughout the process
• Getting the item sent back within 7 days of the delivery to you
If any of the above conditions are not met then the exchange will be automatically denied and the customer will have to keep the item. Black Patch Performance holds the right to cancel any return or exchange for any reason
Each authorized return/exchange is permitted only once.
Non-Compliance Consequences
Failure to comply with these conditions will result in the immediate rejection of your exchange request, and the customer will retain the item. Black Patch Performance reserves the right to deny any exchange or return request at its sole discretion and employees discretion.
Comprehensive Customer Assurance Policy
In-Stock Guarantee
Product inventory levels are updated regularly and discrepancies are rare.
In the rare event an item is not available after an order is placed, we will issue a full refund to the original payment method within 7 business days. Additionally, a complimentary gift card to our site only will be provided; however, its use may be subject to minimum spend requirements and expiration dates. The amount of the gift card will be determined by Black Patch Performance and has no coloration with the order total
This guarantee does not apply to items labeled as "pre-order", "backorder”, or “out of stock”.
FREE Priority Processing
For the average order, the normal processing time is 1-4 business days. Orders with priority processing streamline the processing time, allowing your order to go into transit much faster. Orders with priority processing aim to be delivered within 4-10 business days, subject to order verification. In order to qualify your order for priority processing, a signed order verification form is required to finalize the order. Failure to provide a completed form within 48 hours of order placement may cause processing and shipping delays.
FREE Shipping Protection
To further assure the safety and accuracy of your delivery, we include complimentary shipping protection as an option. We require you to sign a form agreeing to provide photographs of the issue, proof of notation of the issue with the carrier and notifying us of any issues within 72 hours of delivery.
Customers must provide photographic evidence and a detailed claim within the 72-hour window. Late submissions will not be considered.
We reserve the right to deny shipping protection and we will determine the most appropriate remedy based on the evidence and proof provided by the customer.
FREE Courtesy Fitment Double Check
For your convenience, we offer a free courtesy fitment double-check. Customers are required to submit a photograph and detailed information about their vehicle to ensure compatibility.
Errors in fitment resulting from incorrect or incomplete information provided by the customer are not covered under this policy.
Even though Black Patch Performance performs back end checks to try and catch any fitment errors, we are not responsible for fitment on your vehicle. You assume 100% liability for verifying the parts you are ordering will fit your vehicle
100% Risk-Free Guarantee
With over six years of experience in dealing with large and expensive automotive parts, we know the challenges of shipping. We offer a 100% risk-free guarantee covering losses due to carrier mishaps, backorders, or stocking errors.
This only covers losses such as carrier mishaps or stocking mistakes. This guarantee does not cover issues caused by incorrect customer information, customer mishandling, or external factors beyond our control (e.g., weather, strikes).
Customers must provide comprehensive proof of the issue. We reserve the right to investigate claims before issuing refunds.
Refunds issued are issued in store credit.
Note: this policy does not cover instances like shipping damage, fitment, etc. This policy is here to ensure you receive your item. If you don't ever receive an item then this coverage kicks in, FREE of charge.
Shipping Policy and Information
General Shipping Policy
Please allow one business day from the order date for processing. From there your product will be awaiting pick-up from the shipping carrier, once the shipping carrier picks up the product/item they will release the tracking information to us, which usually takes 2-4 business days. Be on the lookout for an email from us containing your products tracking information within 3-5 business days from your original order date.
We ask that you allow 15 business days from the time of order processing to get you your product. This time frame is before including time added for weather/shipping delays or any claims/cases opened with the shipper.
We will always ship the item to you from the closest available warehouse but in some cases the closest warehouse may be several states away. We ask that you allow 14 business days from the time of order processing to get you your product. This time frame is before including time added for weather/shipping delays or any claims/cases opened with the shipper.
Do NOT mount or install damaged products, once a product is mounted or installed you own the product “as-is”. No exceptions.
All items MUST be test fit onto the vehicle before installing onto the vehicle. Once an item is installed, it cannot be returned, exchanged, or discounted for any reason. Once tires go onto the rims they can not be returned or exchanged under any circumstances. YOU MOUNT THEM YOU OWN THEM
Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
The service default for ground shipments is no signature required
Black Patch Performance is not responsible for lost or stolen items if they are marked as delivered by the carrier.
Partial Delivery Shipments: If a customer arranges to pick-up the item/product from the shipping carrier, they are still responsible for the full cost of shipping and noting any damage at time of pick-up with the freight carrier.
Some products ship LTL Freight which means it will be shipped on an 18 wheeler. If you have an address that would work better to have it shipped to please use that as your shipping address.
If you do not have a commercial address and can not get a tractor trailer where you live, then you can still use your residential address, however you will be responsible for meeting the carrier at the next best place possible. You may need to meet the driver at the end of your driveway or road if the driver can not fit down your driveway or street.
The freight carrier should call typically a day in advance to set up a delivery appointment so please use the best contact number you have and answer the phone when the freight company calls.
We do try to have the freight company provide a lift gate service when available, however, this is not a guaranteed service
You should note any damage on the item at time of delivery on the delivery documents. When you sign for the item you are certifying that it was received in good shape. That removes any liability from the carrier and places all damage found after the fact on you. So if you did not receive the item in good shape please note that. If you see that the item is heavily damaged at the time of delivery and it is not something you want to live with and keep for a discount the easiest thing to do is reject the shipment and return to sender. Please do let us know BEFORE you do this though, in some instances it may not be returnable or may have restocking fees.
We also DO NOT recommend setting any shop or install appointments based off of estimated delivery times as this can lead to issues. No shipping times are guaranteed or promised. Likewise, the same general idea goes for dismantling your truck in anticipation of the arrival of the product. If the product happens to come in damaged then you will have to reinstall your factory parts while we exchange the part.
It is always recommended by us that you have actually received the part and have verified the condition BEFORE you set any appointments for install or disassemble your vehicle for DIY install.
DO NOT throw away ANY of the packaging until after you have made sure the part is not damaged, the part is correct, and you have all of the hardware. If you do not have all of the original packaging we can not return or exchange the item. We can also not provide missing hardware because most companies only stock the parts as kits and an exchange would have to be done. If you do not have the original packaging then the part cannot be returned or exchanged.
Verifying Your Order and Address
To ensure a smooth and secure transaction, we verify both your order details and your billing & shipping addresses before your order ships.
If your billing and shipping address do not match, we may require additional information to process your order.
Some orders may require additional information before processing. Please be aware that your order will not ship until this information is obtained. If we are unable to reach you to clarify these details, there may be a delay in order fulfillment. Which means that for low stock items, there's a possibility they may sell out before we can confirm or verify your order, and we unfortunately wouldn't be able to hold the item(s) for you or offer an alternative part.
Black Patch Performance retains the right to refuse business or customer service to any individual who displays discourteous behavior or is uncooperative at any stage of the process, including initial inquiries, order placement, and post-purchase communication. Our commitment is to provide a respectful and efficient customer experience, and we expect mutual professionalism and courtesy throughout all interactions.
Tracking
Tracking information is usually sent by email within 3-5 business days from your original order date. Please check your junk/spam for your tracking information before you call to receive an update from us directly.
Shipping Speeds
We will always ship the item to you from the closest available warehouse but in some cases the closest warehouse may be several states away. We ask that you allow 14 business days from the time of order processing to get you your product. This time frame is before including time added for weather/shipping delays or any claims/cases opened with the shipper.
Ground Shipping:
Typical shipping time for ground shipments is 2-4 business days, if there is a claim made by the shipping carrier for a damaged product the company that handles to ground has 14 days to make a decision on making a claim(this is out of our hands, in order to handle the situation properly we have to give them the proper time to look into the claim and work on a resolution)
LTL/Freight Shipping:
Estimated transit times are based on business days for standard LTL shipments and are NOT guaranteed. Liftgate, holidays, appointment requirements, and indirect shipments may add additional transit days and additional costs if even available.
Typical shipping time for freight shipments is 4-14 business days. Someone does need to be there to meet and sign for the product with the freight carrier at the address that was provided to us. If the shipping carrier cannot access the address you provided or they can’t get down the driveway, then the customer will need to work it out with them to meet them at the next best place possible. Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
Shipping time:
Shipping time ranges from 5-14 business days for products, depending on the shipping carrier. There will be scenarios where the product isn’t available in a warehouse near you so please allow up to 20 business days for the item(s) to arrive. We will always have your product shipped to you as quickly and efficiently as possible. No shipping times are guaranteed, these are just estimated delivery times.
Receiving Your Shipment
Most orders don't require a signature upon delivery, although carriers may require one based on the delivery location.
For LTL freight deliveries, a signature is mandatory, and the recipient must be 18 years or older. We do try to have the freight company provide a lift gate service when available, however, this is not a guaranteed service, nor should it be expected.
Upon receiving your order, we ask that you inspect all products upon receipt of the items. Black Patch Performance must be notified of any incorrectly received products or shipping damage prior to installation and within 48 hours of receipt of your products. If notified after installation, Black Patch Performance cannot accept a return or exchange on any damaged or incorrectly received items.
As with any vehicle part, Black Patch Performance cannot account for fitment variations in vehicles due to age or customization, occasionally minor modifications may be necessary to ensure correct fitment. Black Patch Performance will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances. It is highly recommended that all products be test fitted prior to installing as we cannot accept return of products that have been installed and therefore used.
Shipping Method Selection
Depending on the part, customers can select from various shipping methods at checkout, each with its own cost and estimated delivery time. Estimated delivery time depends on the shipping carrier and the customers ability to work with the shipping carrier to receive their item(s).
If a customer chooses to place an order over the phone with us then the cheapest and slowest shipping method will be selected by default unless otherwise directed by the customer before purchase.
All orders with a PO Box shipping address must provide a physical delivery address to avoid delaying your shipment.
Packaging
All items are packaged with care to prevent damage during transit. Retain ALL packaging materials until any potential issues are resolved.Items cannot be returned back to the warehouse unless they are in their original packaging and original condition.
Undeliverable or Refused Shipments
Items will be returned to the warehouse by the carrier if: they cannot be delivered due to incomplete/incorrect addresses, are not picked up(if arranged so), the customer fails to set up a delivery appointment, the customer fails to be there to receive the item from the carrier, the customer is unavailable to accept the shipment or if the recipient refused delivery, etc. You will be responsible for all shipping costs, restocking fees, and card fees in the event items are returned to the warehouse or manufacturer. Any returned items for the above reasons can take up to 3 weeks to be processed and funds cannot be released back onto the original payment method until all items are checked back into the warehouse in good condition and processing is complete.
If you choose to refuse delivery of your order after we have already fulfilled and shipped the product, you are responsible for restocking fees, all shipping costs including return shipping fees, card fees and any non-refundable items. All shipping costs and fees will be deducted from your refund.
If you receive a product you feel is damaged, missing another item, or is the incorrect item, then please check it over completely and get as much proof as possible of the issue. Don’t forget that you’ll also need to note any issues or damage with the shipping carrier. This will allow us the most efficient way to determine the best course of action to help you. If you refuse delivery of a product for any reason without proof of an issue, notation of an issue with the shipping carrier, or without first contacting Black Patch Performance, then we must wait for that item to arrive back to the original shipping warehouse before we can offer a resolution or start a claim.
Defective Items
If you receive an item that is broken or defective, please collect concrete evidence of the defect and have your order confirmation email from us ready. Then, contact the manufacturer directly for further assistance, as they prefer to handle defective issues directly with the end customer.
Shipping to a PO Box
We cannot deliver to PO Box addresses; a physical delivery address is required to avoid delays.
Shipping Exclusions
Products shipped directly from the manufacturer may face delays in relation to that manufacturer's shipping policies and procedures.
Shipping is limited to the lower 48 states in the US.
Expedited Shipments
Availability and Cost: Expedited shipping can be selected for faster delivery times at an additional cost. Charges are based on the package's size, weight, and destination.
Delivery Time Impact: Expedited shipping reduces the transit time but does not affect the order's processing time. Note we ensure quick processing time for eligible priority shipments only.
Guarantee and Refund Eligibility: We commit to the promised delivery window for expedited freight shipments, however if the delivery is delayed due solely to the carrier’s fault and the customer provides documented evidence of such delay, we will refund the difference between expedited and standard shipping costs. This refund is dependent upon the item being received in good and undamaged condition.
Non-Refundable Fees: If the delivery delay is due to customer actions, such as lack of responsiveness or inability to receive the shipment, expedited shipping fees will not be refunded. Expedited shipping fees are non-refundable due to any delays concerning customer involvement or shipping carriers inability to deliver the item(s). The difference in cost of the expedited shipping fees and the next shipping option are non-refundable unless the specified delivery time frame is not met.
Responsibility and Proof: Customers are responsible for coordinating with the carrier to facilitate delivery. In cases where carrier error is proven, customers must wait until the item is received in good condition before a refund of the expedited shipping cost difference is processed.
For Expedited Freight Shipments: It is crucial for customers to be actively involved in the delivery process. The customer must be available to answer the carrier’s calls to schedule the delivery appointment and be physically present to meet the carrier and sign for the items upon delivery. Failure to effectively communicate or be available for the delivery will negate the possibility of a refund for the expedited shipping cost difference.
Missing Items or Items Not Received
If tracking indicates delivery but you haven’t received your order, contact the carrier for an update before reaching out to us.
Occasionally packages are lost, misrouted, or delayed during transit. Before contacting us, please note the following estimated delivery times for orders:
Standard Ground - 3-7 business days
Expedited Ground - 1-3 business days
Economy Freight (Semi) - 5 to 15 business days
Standard Freight (Semi) - 4 to 10 business days
Expedited Freight (Semi) - 3 to 7 business days
Please note that the weekend and holidays do not count as business days
For missing FedEx or UPS shipped packages:
A FedEx/UPS trace investigation takes up to 8 business days to be completed, once a claim is filed with them. If FedEx/UPS is unable to locate the package after 8 business days then a resolution can be made.
For missing USPS packages:
A USPS investigation takes up to 8 business days to be completed, once a claim is filed with them. If USPS is unable to locate the package after 8 business days then a resolution can be made
For missing Freight packages:
Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case by case basis.
Due to some items being oversized, packages may end up SEPARATED at the carrier facility and may NOT be delivered on the same day. This can occur even with the packages being sent out together.
Example: you may receive three tires one day and the fourth tire the next day or the day after. We understand this is inconvenient; however, this situation is ENTIRELY out of our control.
Tracking updates can be viewed on the carrier's website by using the tracking number(s) listed in your Order Status Update email.
If you don’t receive all items at the time of delivery, then you will need to notate any missing items with the shipping carrier and take pictures for evidence.
Damaged Items
From time to time, damage in transit may occur despite our precautions and it must be noted with the shipping carrier before signing and accepting the shipment.
Upon delivery or pick up at a local terminal, be sure to inspect the item(s) BEFORE signing any documents! If there is any damage or issues, be sure to make FULL NOTES on documents (Bill of Lading) and take pictures of the damage/issues BEFORE SIGNING and accepting shipment. Do not install any damaged items if you would like to request to exchange them for replacement products. We cannot offer a resolution for damaged parts that have been installed.
Please hold on to the original item, including the packaging, pallet and all packing material, because in many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a time to inspect and/or to pick up the item(s) for return. For further information on the return process please review our return policy.
Report any damage within 24 hours of receipt, including photos of the damaged item and packaging.
Keep all packaging materials until the issue is resolved.
Any damage must be noted with the carrier at the time of delivery to start a claim.
Wheels with backside blemishes are very common in the aftermarket industry and will not be considered as damaged.
Freight Shipments
Oversized items ship via freight, typically arriving within 3-15 business days.
Delivery appointments are scheduled with the carrier, and two valid contact numbers are required for delivery.
Inspect items before accepting delivery. If damage is found, notate with the carrier and contact us immediately.
Some items sold by Black Patch Performance are shipped by LTL freight carriers, and will arrive on a full size tractor trailer. Please read below to understand more about how the freight shipping process works:
Receiving Your Shipment:
It is the customer's responsibility to schedule and accept delivery in a timely manner.
It is the customer's responsibility to meet the carrier to assist with unloading their item(s).
It is the customer's responsibility to communicate these instructions to anyone else receiving the item(s) on their behalf. This includes but is not limited to: body shops, spouses, friends, family members, coworkers, etc.
If there are delays in delivery as a result of your inability to accept the package or to schedule a delivery appointment, any storage fees are your responsibility.
If you choose to refuse delivery of your order after we have already fulfilled and shipped the product, you are responsible for restocking fees, return shipping costs and any non-refundable items. Fees will be deducted from your refund.
Inspecting Your Shipment:
It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
If your shipment does not include all of the items you expected, please notate the missing item(s) on the delivery documents, take pictures of what you received, then give us a call immediately at 540-784-1004. Do not sign the freight documents if you are missing an item, make sure you notate the missing item on the delivery documents before the driver leaves.
If there is any visible damage to the packaging, request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and notate the issue with the carrier. You can contact our team at 540-784-1004 to get the claim and replacement process started.
Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
Concealed Damage:
Should you discover damage to your item which was concealed at the time of delivery you will need to provide pictures of the damaged packaging and damaged item to submit a claim.
Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.
Additional Fees:
Carriers will charge additional fees on top of shipping charges as a result of any special requests you make. Any of the following will result in an additional cost to you:
• Address Corrections or Changes
• Liftgate Requests
• Storage before Delivery
• Inside or Limited Access Delivery
• Redelivery due to a Missed Appointment
Final Notes:
Freight orders are not eligible for returns unless Black Patch Performance was at fault. This includes all wheel and tire packages.
If you refuse a freight item which was not damaged, defective, mispacked, or mispicked then you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, card fees and any restocking fees at our discretion.
Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage or loss from the shipper as well as Black Patch Performance.
Agreeing to pick up the item(s) directly from the shipper without inspection, notation of any issue, or pictures of an issue at the time of receiving the item(s) will waive all liability for damage or loss from the shipper as well as Black Patch Performance.
Frequently Asked Questions
Order and Cancellation FAQs
Q: What are my options for payment?
A: We accept financing through our financing partners and all major credit cards.
Q: Will I get confirmation that my order was received?
A: Yes, you will receive an automatic email confirmation the next moment after you place the order. If you did not receive the email please reach out to us.
Q: When will I receive my tracking information?
A: After you place your order we look over your order, review your verification details and if all is good then we process the order. When your item is scheduled for shipment we receive the tracking number from the carrier and send it to you. Usually, it takes 1-4 business days.
Q: Order Cancellations
A: Black Patch Performance reserves the right to cancel any order for any reason.
You can cancel the order as long as the part has not been pulled for shipping or is in transit. Orders that have been pulled for shipping or that have already left the warehouse can’t be canceled. Please note that all processed orders and canceled orders are subject to an automatic 3% card fee. This fee is non-refundable.
Q: Can I change or cancel my order after it’s been placed?
A: You need to inform us immediately as changes or cancellations might not be possible once the order has been processed for shipment. If the order has already been shipped, standard return policies and fees apply.
Q: What happens if I refuse delivery of a shipment?
A: If you refuse a shipment that is not damaged or incorrect, you are responsible for all original and return shipping costs, restocking fees, and card fees.
Miscellaneous FAQs
Q: Why are some of your prices lower than other competitors?
A: As a small business, we do not have large operation expenses like the big superstores do. We work hard to get our customers the best prices.
Q: What is the In-Stock Guarantee?
A: We guarantee that all items displayed as available on our website are in stock. If you place an order and the item turns out to be unavailable, we will provide a full refund and a complimentary gift card as compensation.
Q: How does the FREE Priority Processing work?
A: To expedite your order efficiently, we offer free priority processing. This service requires you to fill out and sign a form confirming the details of your order, ensuring everything is correct before shipment.
Q: What does FREE Shipping Protection include?
A: Our free shipping protection covers your order against shipping mishaps. You will need to sign a form agreeing to provide photographs and notify us of any delivery issues within 72 hours to qualify for this protection.
Q: What is covered under the 100% Risk-Free Guarantee?
A: Our 100% risk-free guarantee covers you for losses due to carrier mishaps, backorders, or stocking errors. Shop with confidence knowing that we aim to provide the best customer experience, especially when dealing with large and expensive automotive parts.
Q: How can I ensure the parts I order will fit my vehicle?
A: We offer a free courtesy fitment double-check to ensure compatibility. Please submit a photograph of your vehicle and all relevant information, and we will check the manufacturers fitment of the parts before shipping.
Q: What should I do if I receive a part that doesn't fit my vehicle despite the fitment check?
A: If you encounter a fitment issue after receiving a part that was confirmed during our double-check, please contact us immediately. We will review the situation and provide a suitable resolution.
Q: Fitment
A: All aftermarket parts are designed to fit on stock, non modified trucks. If your vehicle is modified, then fitment may vary. Please note fitment data on the product page of the parts you are ordering for special notes.
Q: How are warranty claims handled?
A: Warranty claims should be directed to the manufacturer as they handle these issues directly with the customer.
Return Policy FAQs
Q: Are there any items that cannot be returned?
A: Yes, installed, modified, or used items, as well as wheel and tire packages, Ranch Hand Bumpers, American Force wheels and certain other specified items, are not eligible for return.
Q: How do I initiate a return?
A: Returns must be initiated by emailing us directly with your order number, contact information, reason for the return, and proof of any issues within 30 days of purchase.
Q: What are the conditions for returning an item?
A: We must accept your item return request before an item can get sent back to the warehouse. Items must be returned in original condition with all parts and packaging, and received back at the warehouse within 45 days from date purchase. Repackage the item in its original packaging, attach the return label provided for defective or incorrect items, and coordinate with the carrier for pickup. Freight items must be in original packaging and strapped to a pallet. Restocking fees of 10-25% will apply. Track your return and provide us with the tracking number to avoid delays in processing your refund.
Q: Can I return a product if it’s defective or incorrect?
A: If you receive a defective or incorrect item, contact us immediately with any proof of the issue. For all other returns, you are responsible for return shipping costs.
Q: What if I find damage upon receiving my shipment?
A: Immediately inspect your item upon delivery. DO NOT INSTALL THE ITEM. If there is damage, notate it with the carrier and take a lot of pictures as evidence. Do not refuse delivery, as this may complicate the resolution process. Accept the shipment, note any damages or discrepancies on the delivery documents, and contact us immediately. Keeping the product and its original packaging allows us to determine the best course of action more efficiently.
Q: What should I do if I discover concealed damage after accepting delivery?
A: Report concealed damages by providing pictures of the damaged packaging and item. However, if the damage was visible and the package was accepted, your claim for this damage may be denied.
Q: What are the financial responsibilities if I refuse a delivery?
A: If you refuse a delivery of an undamaged and correct item, you are responsible for the original shipping costs, return shipping fees, storage fees, restocking fees, and any card transaction fees.
How can we help you?
Policies
FAQs
Order/Shipping Issues
Finance/Lease-to-Own
Tracking/Delivery Info
Product Warranty
Return/Exchange
Something Else
Who are we?
Black Patch Performance is a family run American owned business. Our hands are dirty because we share the same passion as our customers, tricking out our rides with the coolest wheels, tires, bumpers, lift kits, and other accessories! Even though it can be a love/hate relationship, our trucks are a reflection of us and we pride ourselves on our rides.
Small Business
Family Owned
American Values (We aren't snowflakes)
Get In Touch
Online Service Hours
Mon-Fri, 10:30-5:30 EST
Sat & Sun, CLOSED
Store Address
510 West 28th Street
Buena Vista VA, 24416
In Store Hours
Monday & Friday
1:30PM-5:30PM
